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Video #13 · 1:33

How to find the questions your chatbot can't answer

Some questions aren't answered on your website. The chatbot won't guess, and Visitor Analytics lists those questions, so you can add the answers. In this guide two visitors ask a question aparexam.com's pages don't answer. We add the answer, and ask again.

In the video

Watch on YouTube

What you need

  • A chatbot that visitors are already using
  • The answer, on your website or in a document

Step by step

  1. 1Open Visitor Analytics

    Top questions shows what visitors ask most, and whether each one was answered.

    Top questions in Visitor Analytics, each marked answered or not

  2. 2Read the content gaps

    Content gaps lists the questions your pages couldn't answer, and how often they were asked. Here, two visitors asked exactly how many Indian states use NCERT textbooks, which aparexam.com's pages don't say.

    Content gaps: a question asked twice that the pages couldn't answer

  3. 3Choose how to answer it

    There are two ways. Add the answer to your website and update the knowledge, or upload a document with it.

    The two ways to answer a content gap

  4. 4Add the answer

    This answer is in a guide on our own blog. We save it as a PDF, upload it, and press Upload Files. Then press Process, and wait until it says the document is processed.

    In detail: How to train a chatbot on your PDFs and documents
    The blog guide saved as a PDF and selected in Document Upload

  5. 5Ask the question again

    Ask it again in Test & Query. Now it answers, and Sources names the guide.

    Test & Query now answering the question, with the guide named in the sources

The answer in the video, word for word

Test & Query, after the guide was added

Exactly how many Indian states use NCERT textbooks?

A total of 22 Indian states use the exact same NCERT textbooks as the CBSE board for core subjects. Additionally, according to a July 2022 RTI reply, 23 states and 28 educational agencies have obtained official copyright permission to reproduce and teach from NCERT books. If you want details about specific states or subjects, I'm here to help!

Sources: NCERT Textbooks Are Used in 22 States: Why It Matters · NCERT Question Papers by Class & Subject | Apar Exam · Blog — NCERT Exam Paper Guides for Teachers | Apar Exam

Questions

What is a content gap?

A question a visitor asked that your website's pages couldn't answer. Visitor Analytics lists each one, with how often it was asked.

What does the chatbot say when it can't answer?

It won't guess. It doesn't make up an answer your pages don't support, and the question goes on the content gaps list.

Should I fix it on my website or with a document?

Either works. If the answer belongs on your website, add it there and update the knowledge. If it already sits in a PDF or document, upload that.

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