Terms and Conditions

Please read these terms carefully. They govern your use of our services and establish the foundation of our relationship.

Last updated: May 10, 2025

Acceptance of Terms
Services Description
User Accounts and Registration
Intellectual Property Rights
Data Processing and Protection
Limitations of Liability
Service Level Agreement
Modifications to Terms
Termination of Services
Dispute Resolution
Governing Law
Contact Information

Introduction

These Terms and Conditions govern your use of Aparsoft's services, products, and platforms. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

Aparsoft provides AI-powered technology solutions and digital transformation services to organizations across various industries. Our offerings include enterprise software development, AI/ML solutions, mobile application development, and digital transformation consulting.

These Terms should be read in conjunction with our Privacy Policy, which explains how we collect, use, and protect your personal information. Our Privacy Policy is incorporated by reference into these Terms.

1. Acceptance of Terms

By accessing or using Aparsoft's services, products, or platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional guidelines, policies, or rules applicable to specific services provided by Aparsoft.

If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization, and these Terms will be binding on that organization.

If you do not agree with these Terms, you should immediately discontinue access to and use of our services. Continued use constitutes acceptance of these Terms.

2. Services Description

Aparsoft offers a comprehensive suite of technology solutions and services, including but not limited to:

AI-Powered Solutions: Custom AI model development, language model integration, and machine learning solutions.
Enterprise Software: Full-stack web applications, cloud-native solutions, and scalable microservices.
Digital Transformation: Consulting and implementation services for technology evolution and innovation.
Mobile Applications: Native and cross-platform mobile application development.
Industry-Specific Solutions: Specialized implementations for healthcare, finance, education, manufacturing, retail, and agriculture.

Aparsoft reserves the right to modify, add, or remove features from our services at any time, with or without notice. We continually improve and update our services based on user feedback and technological advancements.

Service availability and performance metrics are detailed in our Service Level Agreement (SLA), which forms part of these Terms for applicable enterprise services and subscriptions.

3. User Accounts and Registration

Certain services provided by Aparsoft may require account registration. When registering for our services, you agree to provide accurate, current, and complete information and to update such information to maintain its accuracy.

You are responsible for:

Maintaining the confidentiality of your account credentials
Restricting access to your account
All activities that occur under your account
Notifying Aparsoft immediately of any unauthorized use of your account

Aparsoft reserves the right to suspend or terminate accounts if we detect suspicious or unauthorized activities, or if you violate these Terms.

For enterprise clients with multiple user accounts, designated administrators are responsible for managing user access, permissions, and ensuring compliance with these Terms by all users within their organization.

4. Intellectual Property Rights

All intellectual property rights in the services provided by Aparsoft, including but not limited to software, code, algorithms, documentation, interfaces, and content, are owned by Aparsoft or its licensors.

Depending on the specific services contracted, intellectual property rights are allocated as follows:

Custom Development Projects: Unless explicitly stated otherwise in a separate written agreement, clients receive ownership rights to custom code, applications, and solutions specifically developed for them, excluding Aparsoft's pre-existing intellectual property, frameworks, and tools.
Subscription Services: Clients receive a limited, non-exclusive license to use the services during the subscription period in accordance with the agreed terms and usage limitations.
AI Models and Algorithms: Aparsoft retains ownership of underlying AI frameworks, algorithms, and generalized models, while clients may receive rights to specific implementations, customizations, or derived outputs as specified in individual agreements.

You agree not to:

Reverse engineer, decompile, or disassemble any aspect of our services
Remove, obscure, or alter any proprietary rights notices
Copy, modify, distribute, sell, or lease any part of our services without proper authorization
Use our services to create competitive products or services

For open-source components used in our services, the respective open-source licenses apply and take precedence over these Terms for those specific components.

5. Data Processing and Protection

Aparsoft is committed to protecting your data and privacy. Our data processing activities comply with applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Key aspects of our data processing include:

Data Collection: We collect and process data necessary for providing our services, improving our offerings, and fulfilling our contractual obligations.
Data Security: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Data Storage: Data may be stored in various locations depending on the services provided, with appropriate safeguards in place for cross-border transfers.
AI Training: Unless explicitly authorized, client data will not be used to train or improve our general AI models or algorithms.

For enterprise clients, we offer Data Processing Agreements (DPAs) that provide additional safeguards and specifications regarding data processing activities.

Our complete Privacy Policy provides detailed information about our data practices. For enterprise clients with specific compliance requirements, we can accommodate customized data handling procedures.

6. Limitations of Liability

To the maximum extent permitted by applicable law, Aparsoft and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claims under these Terms shall not exceed the amount paid by you to Aparsoft for the services giving rise to the claim during the twelve (12) months preceding the event giving rise to the liability.

The limitations of liability set forth in these Terms will apply even if Aparsoft has been advised of the possibility of such damages and even if a remedy is found to have failed of its essential purpose.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.

For enterprise clients, liability provisions may be modified by specific terms in individual contracts, service level agreements, or statements of work.

7. Service Level Agreement

For subscription-based services and enterprise solutions, Aparsoft provides Service Level Agreements (SLAs) that define performance standards, availability metrics, and support responsiveness.

Standard SLA commitments include:

Availability: 99.9% uptime for cloud-based services during each calendar month, excluding scheduled maintenance windows.
Response Times: Tiered response times based on issue severity, typically ranging from 1 hour for critical issues to 24 hours for low-priority matters.
Resolution Times: Target resolution times based on issue complexity and severity.
Maintenance Windows: Scheduled maintenance will be announced at least 48 hours in advance, except for emergency maintenance.

Service credits or other remedies for SLA failures are defined in specific service agreements. SLA terms may vary based on the service tier, subscription level, or custom enterprise arrangements.

Detailed SLA documentation is provided separately for each service or solution. Enterprise clients can request customized SLAs based on their specific requirements.

8. Modifications to Terms

Aparsoft reserves the right to modify these Terms at any time. We will provide notice of material changes through our website, email notifications, or through the services directly.

For significant changes, we will provide at least 30 days' notice before the modifications take effect. However, changes addressing new functions or changes made for legal reasons may take effect immediately.

Your continued use of our services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you should discontinue using our services.

For enterprise clients with long-term contracts, modifications to these Terms will not override specific provisions in those contracts until contract renewal, unless otherwise specified in the contract or required by law.

9. Termination of Services

Either party may terminate the services in accordance with the specific termination provisions in their service agreement, statement of work, or subscription terms.

Aparsoft may terminate or suspend your access to our services, in whole or in part, immediately and without prior notice if:

You breach these Terms or any applicable service agreement
You engage in fraudulent, illegal, or harmful activities
Your use of the services poses a security risk or could subject Aparsoft to liability
Payment for the services is overdue and remains unpaid after notice

Upon termination:

Data Access: You will have a limited period (typically 30 days) to export any relevant data from our services, unless legally prohibited.
Data Deletion: After the data access period, Aparsoft may delete any data associated with your account, in accordance with our data retention policies and applicable laws.
Service Discontinuation: All access to paid services will cease, and any custom implementations will be deactivated.

Enterprise clients with specific data transition requirements should discuss these needs with their account manager prior to termination to ensure appropriate arrangements are made.

10. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the services provided by Aparsoft, the parties agree to first attempt to resolve the dispute informally.

If the dispute cannot be resolved informally, the parties agree to the following dispute resolution process:

Mediation: The parties will engage in mediation with a mutually agreed-upon mediator in accordance with the mediation procedures of a recognized alternative dispute resolution provider.
Arbitration: If mediation is unsuccessful, the dispute will be resolved through binding arbitration in accordance with the rules of a mutually agreed-upon arbitration association.
Venue: The mediation and arbitration proceedings will take place in Bengaluru, India, unless another location is mutually agreed upon.

For disputes involving amounts less than $10,000 USD, the parties may opt for online dispute resolution through an approved ODR platform.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the services.

11. Governing Law

These Terms and any separate agreements through which you use our services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

For international clients, additional provisions may apply based on local requirements. In cases where local laws mandate specific provisions, those requirements will be addressed in supplementary terms or individual agreements.

Any legal action or proceeding relating to your access to or use of the services or these Terms shall be instituted in the courts of Bengaluru, Karnataka, India, and each party irrevocably submits to the jurisdiction of such courts.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision.

12. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or our services, please contact us using the following information:

legal@aparsoft.com (Legal inquiries)
support@aparsoft.com (Technical support)

Support

Enterprise clients can contact their dedicated account manager
https://support.aparsoft.com

Postal Address

Aparsoft Technologies Pvt. Ltd.
Tech Innovation Park, 5th Floor
Whitefield, Bengaluru - 560066
Karnataka, India

Acknowledgment

By using Aparsoft's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.